Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on January 27, 2025 affecting Login Processes and DNA-related Features and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2025, 06:25 PM UTC
Resolved
Jan 27, 2025, 07:03 PM UTC
Duration
38m
Detected by Pingoru
Jan 27, 2025, 06:25 PM UTC

Affected components

Login ProcessesDNA-related FeaturesShopping Cart

Update timeline

  1. investigating Jan 27, 2025, 06:25 PM UTC

    The cause for site impact is being investigated at this time.

  2. investigating Jan 27, 2025, 06:42 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 27, 2025, 06:48 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jan 27, 2025, 07:03 PM UTC

    This incident has been resolved.