Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on January 27, 2025 affecting Home Page and Family Tree Features, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2025, 09:57 PM UTC
Resolved
Jan 27, 2025, 10:17 PM UTC
Duration
19m
Detected by Pingoru
Jan 27, 2025, 09:57 PM UTC

Affected components

Home PageFamily Tree Features

Update timeline

  1. investigating Jan 27, 2025, 09:57 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. investigating Jan 27, 2025, 10:04 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 27, 2025, 10:17 PM UTC

    This incident has been resolved.