Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on April 7, 2025 affecting Search Functionality, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 06:22 PM UTC
Resolved
Apr 07, 2025, 08:17 PM UTC
Duration
1h 55m
Detected by Pingoru
Apr 07, 2025, 06:22 PM UTC

Affected components

Search Functionality

Update timeline

  1. investigating Apr 07, 2025, 06:22 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. investigating Apr 07, 2025, 07:08 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  3. resolved Apr 07, 2025, 08:17 PM UTC

    This incident has been resolved.