Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on April 24, 2025 affecting Home Page, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2025, 07:24 PM UTC
Resolved
Apr 24, 2025, 07:36 PM UTC
Duration
12m
Detected by Pingoru
Apr 24, 2025, 07:24 PM UTC

Affected components

Home Page

Update timeline

  1. investigating Apr 24, 2025, 07:24 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. resolved Apr 24, 2025, 07:36 PM UTC

    This incident has been resolved.