Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on September 23, 2026 affecting Home Page, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 01:08 AM UTC
Resolved
Sep 23, 2026, 01:13 AM UTC
Duration
5m
Detected by Pingoru
Sep 23, 2026, 01:08 AM UTC

Affected components

Home Page

Update timeline

  1. investigating Sep 23, 2026, 01:08 AM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. resolved Sep 23, 2026, 01:13 AM UTC

    This incident has been resolved.