Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on June 2, 2025 affecting Hint-related Functionality, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2025, 09:05 PM UTC
Resolved
Jun 02, 2025, 09:22 PM UTC
Duration
16m
Detected by Pingoru
Jun 02, 2025, 09:05 PM UTC

Affected components

Hint-related Functionality

Update timeline

  1. investigating Jun 02, 2025, 09:05 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. resolved Jun 02, 2025, 09:22 PM UTC

    This incident has been resolved.