Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on June 18, 2025 affecting Login Processes, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2025, 10:57 PM UTC
Resolved
Jun 19, 2025, 02:32 AM UTC
Duration
3h 35m
Detected by Pingoru
Jun 18, 2025, 10:57 PM UTC

Affected components

Login Processes

Update timeline

  1. investigating Jun 18, 2025, 10:57 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. investigating Jun 18, 2025, 11:12 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  3. resolved Jun 19, 2025, 02:32 AM UTC

    This incident has been resolved.