Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on July 18, 2025 affecting Home Page, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 03:15 PM UTC
Resolved
Jul 18, 2025, 03:46 PM UTC
Duration
30m
Detected by Pingoru
Jul 18, 2025, 03:15 PM UTC

Affected components

Home Page

Update timeline

  1. investigating Jul 18, 2025, 03:15 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. resolved Jul 18, 2025, 03:46 PM UTC

    This incident has been resolved.