Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Notice Resolved View vendor source →

Ancestry experienced a notice incident on July 22, 2025 affecting DNA-related Features, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 03:54 PM UTC
Resolved
Jul 22, 2025, 04:23 PM UTC
Duration
28m
Detected by Pingoru
Jul 22, 2025, 03:54 PM UTC

Affected components

DNA-related Features

Update timeline

  1. investigating Jul 22, 2025, 03:54 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. investigating Jul 22, 2025, 04:04 PM UTC

    Issue is resolved

  3. investigating Jul 22, 2025, 04:22 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 22, 2025, 04:23 PM UTC

    This incident has been resolved.