Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on October 10, 2025 affecting DNA-related Features, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2025, 03:29 PM UTC
Resolved
Oct 10, 2025, 06:27 PM UTC
Duration
2h 58m
Detected by Pingoru
Oct 10, 2025, 03:29 PM UTC

Affected components

DNA-related Features

Update timeline

  1. investigating Oct 10, 2025, 03:29 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. investigating Oct 10, 2025, 05:00 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  3. resolved Oct 10, 2025, 06:27 PM UTC

    This incident has been resolved.