Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on October 20, 2025 affecting Home Page and Shopping Cart, lasting 8h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:51 PM UTC
Resolved
Oct 20, 2025, 09:24 PM UTC
Duration
8h 32m
Detected by Pingoru
Oct 20, 2025, 12:51 PM UTC

Affected components

Home PageShopping Cart

Update timeline

  1. investigating Oct 20, 2025, 12:51 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. investigating Oct 20, 2025, 02:09 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  3. investigating Oct 20, 2025, 02:14 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  4. resolved Oct 20, 2025, 09:24 PM UTC

    This incident has been resolved.