Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on December 5, 2025 affecting Home Page, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 08:57 AM UTC
Resolved
Dec 05, 2025, 09:28 AM UTC
Duration
31m
Detected by Pingoru
Dec 05, 2025, 08:57 AM UTC

Affected components

Home Page

Update timeline

  1. investigating Dec 05, 2025, 08:57 AM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. resolved Dec 05, 2025, 09:28 AM UTC

    This incident has been resolved.