Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on February 2, 2026 affecting Family Tree Features, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 09:56 PM UTC
Resolved
Feb 02, 2026, 10:00 PM UTC
Duration
3m
Detected by Pingoru
Feb 02, 2026, 09:56 PM UTC

Affected components

Family Tree Features

Update timeline

  1. investigating Feb 02, 2026, 09:56 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. resolved Feb 02, 2026, 10:00 PM UTC

    This incident has been resolved.