Ancestry incident

Customers may be experiencing issues at this time. Investigation underway.

Critical Resolved View vendor source →

Ancestry experienced a critical incident on March 23, 2026 affecting DNA-related Features and Search Functionality, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2026, 04:12 PM UTC
Resolved
Mar 23, 2026, 05:11 PM UTC
Duration
58m
Detected by Pingoru
Mar 23, 2026, 04:12 PM UTC

Affected components

DNA-related FeaturesSearch Functionality

Update timeline

  1. investigating Mar 23, 2026, 04:12 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  2. investigating Mar 23, 2026, 04:16 PM UTC

    The cause for site impact is being investigated at this time. Additional information and status will be provided as available.

  3. resolved Mar 23, 2026, 05:11 PM UTC

    This incident has been resolved.