Platform Alerts
Timeline · 7 updates
- investigating Oct 07, 2026, 03:42 PM UTC
We are currently investigating an issue resulting in intermittent errors when attempting to load models. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- identified Oct 07, 2026, 03:58 PM UTC
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
- identified Oct 07, 2026, 04:28 PM UTC
We have identified the probable cause of the incident and are actively working to restore service as quickly as possible. A resolution time is not yet available. We will issue a further update within 30 minutes, or immediately upon resolution.
- identified Oct 07, 2026, 04:59 PM UTC
We are continuing to investigate this incident and are currently working through multiple lines of recovery steps to restore service as quickly as possible. Our engineering team is actively engaged and prioritizing a full restoration. We will provide our next update within 30 minutes, or sooner if we have significant progress to share. We appreciate your patience and apologize for any inconvenience this may be causing.
- identified Oct 07, 2026, 05:32 PM UTC
We have made some changes and are seeing positive progress. While the issue is not yet fully resolved, the volume of errors has reduced significantly. Our engineering team continues to work through recovery steps to achieve a full restoration. We will provide our next update within 30 minutes, or sooner if we have significant progress to share. We appreciate your patience and apologize for any inconvenience this may be causing.
- monitoring Oct 07, 2026, 05:46 PM UTC
Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
- resolved Oct 07, 2026, 06:02 PM UTC
We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.