Platform Alerts

Update timeline

1. investigating Mar 25, 2026, 12:31 PM UTC

   We are currently investigating an issue resulting in some customers not being able to load models. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

2. identified Mar 25, 2026, 12:33 PM UTC

   We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

3. monitoring Mar 25, 2026, 12:47 PM UTC

   Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

4. resolved Mar 25, 2026, 01:11 PM UTC

   We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

5. postmortem Apr 01, 2026, 05:28 PM UTC

   On March 25, 2026, at 12:31 UTC, our monitoring detected a service disruption in the us7: Cloud - US region. During this time, customers may have encountered issues loading new workspaces or models. Existing open sessions were unaffected, and customers who were already working in their models could continue without interruption. **Root cause** As part of maintenance in the us7: Cloud - US region, our engineering team initiated a process to move services to updated infrastructure. During this process, a service responsible for establishing new connections to workspaces was disrupted. Under normal operating conditions, connections to this service are established gradually. However, when the service restarted on the updated infrastructure, the maintenance operation caused all pending connections to arrive at once. This volume of simultaneous requests exceeded the service's configured thresholds and delayed it from processing new requests. **Recovery** Our engineering team identified the issue and took immediate action. The team reversed the infrastructure change that caused the disruption and restored the affected service to a stable state. By 12:47 UTC, the issue was fully resolved. **Corrective and preventative actions** We've implemented the following actions to prevent recurrence: * We've increased the resources allocated to the service that manages workspace connections and standardized its configuration across all production regions. This ensures that the service has sufficient capacity to handle connection requests during maintenance operations. * We've deployed an update that optimizes how workspaces connect to this service, reducing the volume of requests the service needs to process at any given time. This directly addresses the conditions that caused the service to become overwhelmed during this incident. **Closing** We apologize for any impact this issue may have had on your operations. We're committed to the improvements outlined above to prevent similar disruptions. If you have questions or concerns, please contact [Support](https://support.anaplan.com/).