Platform Alerts

Update timeline

1. investigating Apr 16, 2026, 08:22 PM UTC

   We are currently investigating an issue resulting in some customers not being able to load models. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

2. investigating Apr 16, 2026, 08:35 PM UTC

   Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

3. investigating Apr 16, 2026, 08:49 PM UTC

   Thank you for your patience as we continue to investigate this issue impacting US2. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

4. investigating Apr 16, 2026, 09:18 PM UTC

   Thank you for your patience as we continue to investigate this US2 region issue. Currently, we have escalated this issue with our third-party provider and are currently working with them to mitigate the issue. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

5. investigating Apr 16, 2026, 09:52 PM UTC

   Thank you for your patience as we continue to investigate this US2 region issue. Currently, we continue to work with our third-party provider to establish mitigation steps. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

6. monitoring Apr 16, 2026, 10:10 PM UTC

   Initial reports indicate positive outcomes of the mitigation activities. We are closely monitoring the situation while we finalize our final steps and health checks. All activities in US2 appear to be functioning again. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

7. monitoring Apr 16, 2026, 10:39 PM UTC

   Service has been restored; you should now be able to resume normal activities. We will continue to monitor the platform while we finalize the full redundancy and ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

8. resolved Apr 16, 2026, 10:54 PM UTC

   We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

9. postmortem Apr 27, 2026, 09:50 PM UTC

   On April 16, 2026, at 17:20 UTC, our monitoring system detected a service disruption in the us2: Cloud - US West region. A few customers may have intermittently experienced issues of loading models and workspaces. **Root cause** The outage occurred when a storage volume supporting the cloud infrastructure reached its capacity limit. Our investigation traced the cause to a core storage system that reached its configured capacity limit. This setting, which has since been updated, led to a temporary disruption for some services. This subsequently led to interconnected failures affecting the platform's control and networking infrastructure. **Recovery** Our engineering teams immediately began the recovery process by expanding the affected storage system's capacity and enabling automatic scaling to prevent future issues. However, during the restoration of network services, a specific action at 20:17 UTC unexpectedly triggered a broader service disruption. In partnership with our technology vendor, our teams quickly diagnosed this secondary event, tracing it to an underlying messaging service that had been impacted by the initial storage problem. By 21:57 UTC, this messaging service was stabilized. Core services and network connectivity were then restored, and all customer workspaces became accessible again by 22:39 UTC. Following a final validation of the system's health and stability, the incident was fully resolved at 22:54 UTC. **Corrective and preventative actions** * We are deploying improved alerting mechanisms to strengthen storage and messaging system monitoring, enabling proactive detection and resolution of capacity issues before service impact. * We are reviewing and updating storage capacity thresholds and enabling auto-expansion to prevent future storage exhaustion. * We are creating and updating operational runbooks for rapid recovery of control and network systems. * We are strengthening vendor engagement processes to ensure faster support during critical incidents. * We are reinforcing on-call expectations and escalation procedures for timely response to critical alerts. We apologize for the impact this issue has had on your operations. We are committed to the improvements outlined above to prevent similar disruptions. If you have questions or concerns, please contact our [Support](https://support.anaplan.com/) team.