Anaplan experienced a major incident on April 30, 2025 affecting us1: Data Center - US East and us2: Data Center - US West and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2025, 04:33 PM UTC
We are currently investigating an issue resulting in customers experiencing intermittent slow performance on the Anaplan Platform. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
- monitoring Apr 30, 2025, 04:40 PM UTC
Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
- resolved Apr 30, 2025, 04:49 PM UTC
We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Customer Care.
- postmortem May 12, 2025, 05:47 PM UTC
On April 30, 2025, at 16:24 UTC, we received alerts indicating degraded performance. During the incident, customers may have noticed slower loading times when logging in and using the platform. This issue affected the following regions: * us1: Anaplan Data Center - US East * us2: Anaplan Data Center - US West * eu1: Anaplan Data Center – Netherlands * eu2: Anaplan Data Center – Germany * eu4: Anaplan Amazon Cloud Public – Europe * us5: Anaplan Google Cloud Public - US East * ap1: Anaplan Google Cloud Public – Japan * us7: Anaplan Amazon Cloud Public - US We identified that an infrastructure component wasn’t functioning correctly. All subcomponents were migrated to healthy components, and performance started to improve. Full service was restored at 16:40 UTC. Anaplan is currently engaged in a program of work to refresh our infrastructure hardware to improve overall performance and resilience. This work is due to be completed over the next few months. The faulty component relating to this incident has been replaced. We apologize for any disruption this may have caused to your business. We are committed to improving the reliability of our services. If you have any further questions or concerns, please visit our [Support website](https://support.anaplan.com/). Thank you for your patience during this incident and thank you for being an Anaplan customer.