Platform Alerts

Update timeline

1. investigating Apr 20, 2026, 08:15 AM UTC

   We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

2. monitoring Apr 20, 2026, 08:28 AM UTC

   Service has now been restored; you should now be able to resume normal activities. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

3. resolved Apr 20, 2026, 08:42 AM UTC

   We have confirmed that the issue is now resolved. We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue. We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

4. postmortem Apr 28, 2026, 06:49 PM UTC

   Between April 20 and April 21, 2026, CloudWorks service experienced three separate incidents that caused service degradation. The first incident began on April 20 at 07:25 UTC, followed by a second at 14:38 UTC and a third on April 21 at 05:36 UTC. The primary impact was in the eu4: Cloud - Europe region, with some minor, brief impact observed in other regions. This issue caused a significant degradation of the service, where integration tasks were delayed, and workflows took longer than expected to complete. Root Cause Our investigation identified that a series of brief, internal network interruptions caused connectivity issues within the messaging system that underpins the CloudWorks service. While the system is designed to handle such events, it did not recover gracefully in these instances. This failure to automatically recover led to a backlog of tasks and the subsequent delays experienced by our customers across the three incidents. Recovery In each instance, our engineering teams took action to restore the service. The immediate resolution involved manually increasing the processing capacity of the CloudWorks service in the affected regions. This allowed the backlog of integration tasks to be cleared and brought the service back to normal operating levels. The final incident was fully resolved at 06:29 UTC on April 21, 2026. Corrective & Preventative Actions * We are implementing changes to improve CloudWorks resilience to short network interruptions, so backlogs do not accumulate in the same way. * We are reviewing and tuning synthetics and alerting, so we detect performance reduction earlier and with clearer severity signals. * We are implementing additional monitoring/alerts for early warning signs observed in messaging logs during this event. * We are creating and maintaining a runbook for this scenario to ensure faster, more consistent recovery steps across responders. * We are continuing cross-team investigation into why eu4: Cloud - Europe region was impacted longer than other regions during similar interruptions. We apologize for any impact this issue may have had on your business operations. We are continuously strengthening our systems and procedures to ensure we avoid future disruptions to your business and users. If you have further questions or concerns, please visit our [Support website](https://www.google.com/url?q=https%3A%2F%2Fsupport.anaplan.com%2F). We appreciate your patience during this incident and value the trust you place in Anaplan.