Anam experienced a minor incident on September 23, 2026 affecting Persona sessions, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 08:27 AM UTC
Status: Investigating We are investigating failures to start new sessions in our US region. Other regions are not affected. Affected components Persona sessions (Partial outage)
- resolved Sep 23, 2026, 08:47 AM UTC
Status: Resolved Service in the US region is restored and new sessions are succeeding. The cause was a misconfiguration of the high-availability mechanism of our US traffic-routing layer, which allowed both of its redundant instances to be taken offline at the same time during an automatic capacity scale-up. We corrected the configuration so the routing layer can no longer be displaced by scale-ups and applied the fix across all production regions. Affected components Persona sessions (Operational)