Anam experienced a minor incident on September 23, 2026 affecting Persona sessions, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 02:27 PM UTC
Status: Investigating We're investigating the size of the impact and the RC. Affected components Persona sessions (Partial outage)
- identified Sep 23, 2026, 02:35 PM UTC
Status: Identified Sessions in EU and US currently failing to start. A fix is being deployed. Affected components Persona sessions (Full outage)
- monitoring Sep 23, 2026, 02:38 PM UTC
Status: Monitoring Fix has rolled out, EU and US sessions appear to be starting without issues again. We'll continue to monitor before sharing a post-mortem. Affected components Persona sessions (Full outage)
- resolved Sep 23, 2026, 02:40 PM UTC
Status: Resolved Service is fully restored and new WebRTC sessions are succeeding. The cause was a misconfiguration in our traffic-routing layer that was inadvertently rolled out to our production and staging environments at the same time, disrupting request routing. Once we traced it to that change, we reverted it and confirmed recovery across the affected regions. To prevent a recurrence, we're strengthening our infrastructure rollout process so changes must be validated in staging before they can reach production. Affected components Persona sessions (Operational)