Amplify incident
mCLASS Reporting Suite - Intermittent Accessibility Issues
Amplify experienced a notice incident on February 4, 2025 affecting mCLASS Assessment, lasting 7d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2025, 04:30 PM UTC
We are aware of and investigating an issue where some users attempting to access the mCLASS Reporting Suite are experiencing long load times and, in some instances, error messages. Our Product and Engineering teams are working diligently to find the root cause of and resolution for this issue. We apologize for any disruption this may be causing and aim to resolve this issue as quickly as possible!
- monitoring Feb 04, 2025, 05:37 PM UTC
A fix has been implemented and we are seeing recovery on this issue. mCLASS reporting performance should be returning to normal levels. We will continue to monitor the systems and see if additional load or error impact reportings again today.
- identified Feb 05, 2025, 04:59 PM UTC
We are still seeing slow loading times in the mCLASS Reporting Suite. Our Engineering team has identified the root cause but are working on a new fix. We apologize for the disruption this is causing and are working diligently to resolve the issue.
- monitoring Feb 05, 2025, 09:36 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 11, 2025, 07:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 11, 2025, 07:49 PM UTC
This incident has been resolved.