Amplify incident
mCLASS Performance Issues: Teacher-led Assessment App and Classroom Reporting Experience
Amplify experienced a minor incident on August 8, 2025 affecting mCLASS Assessment, lasting 5d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2025, 11:04 PM UTC
A segment of mCLASS users are encountering issues in the Teacher-led assessment app and Classroom Reporting experience. For the Teacher-led Assessment app: Some educators with Standard, Reporting, Enrollment and System permission levels are unable to access the Teacher-led Assessment app. For Classroom Reporting: Educators with System, Enrollment, and/or Reporting permission levels, who have access to multiple schools with multiple classes and students, are unable to view Classroom Reporting. Our Product and Engineering teams have verified these errors and are working to implement fixes for these issues as expediently as possible. We understand the impact of these disruptions during your Beginning of Year testing window. Please know that resolving these issues is a top priority for Amplify. We greatly appreciate your patience as we work towards resolving these issues, and will continue updating this page through issue resolution.
- monitoring Aug 13, 2025, 07:09 PM UTC
Amplify released fixes to resolve error messages in the Teacher-led Assessment app and Classroom Reporting experience. If you or your staff are experiencing issues in the Teacher-led assessment app and Classroom Reporting experience, please contact our Customer Support teams via live chat, phone, or web form (https://service.amplify.com/s/support).
- resolved Aug 14, 2025, 10:40 PM UTC
This incident has been resolved.