Amplience Outage History

Amplience is up right now

Amplience had 15 outages in the last 2 years totaling 2h 56m of downtime — averaging 0.6 incidents per month.

There were 15 Amplience outages since June 27, 2025 totaling 2h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.amplience.com

Major May 11, 2026

Issue with switching repositories

Detected by Pingoru
May 11, 2026, 12:53 PM UTC
Resolved
May 11, 2026, 03:24 PM UTC
Duration
2h 30m
Affected: Dynamic Content
Timeline · 4 updates
  1. identified May 11, 2026, 12:53 PM UTC

    Users may experience an issue when switching repositories, where the selected repository updates but the displayed content does not reflect the newly selected repository.

  2. monitoring May 11, 2026, 01:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 11, 2026, 03:24 PM UTC

    This incident has been resolved.

  4. postmortem May 15, 2026, 11:36 AM UTC

    **Incident Start Time:** Friday, 8th May, 09.57 BST **Incident End Time:** Monday, 12th May, 14.18 BST ‌ **Issue Summary:** An incident occurred within Dynamic Content that required an immediate rollback to a previous version. Users were unable to navigate through different Repositories. ‌ **Root Cause:** The issue was introduced in the latest Content Management App release, which included a new multi-select feature for the repository library. The feature caused unintended behaviour that impacted repository navigation functionality. ‌ **Corrective Actions:** * Review release verification procedures to improve early detection of UI interaction issues.

Read the full incident report →

Notice April 22, 2026

app.amplience.net login issues

Detected by Pingoru
Apr 22, 2026, 07:05 PM UTC
Resolved
Apr 22, 2026, 07:24 PM UTC
Duration
19m
Affected: Dynamic Content
Timeline · 3 updates
  1. monitoring Apr 22, 2026, 07:05 PM UTC

    We experienced a minor outage with app.amplience.com logging into Dynamic Content. The spike to performance has since subsided and we a now monitoring the situation. We can confirm that Dynamic Content is now accessible.

  2. resolved Apr 22, 2026, 07:24 PM UTC

    The issue is resolved. app.amplience.net logins are working as expected

  3. postmortem Apr 29, 2026, 09:19 AM UTC

    **Incident Start Date** 19:40 BST **Incident End Date** 19:54 BST ‌ **Issue Summary** On Wednesday evening, users were unable to log into [app.amplience.net](http://app.amplience.net) for a period of 14 minutes. ‌ **Root Cause** Our third-party authentication provider, Auth0, experienced a DNS outage caused by a misconfiguration on their side. This incident also impacted some of our alerting capabilities, which we are currently reviewing with our partners. ‌ **Resolution** Auth0 resolved their DNS issue, restoring normal authentication services. **Corrective Actions** * Review and strengthen alerting to ensure visibility is maintained during third-party DNS-related incidents * Work with Auth0 to understand the full scope of the misconfiguration and their preventative measures

Read the full incident report →

Minor February 19, 2026

Content Hub Not Displaying Assets

Detected by Pingoru
Feb 19, 2026, 04:07 PM UTC
Resolved
Feb 19, 2026, 04:07 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Feb 19, 2026, 04:07 PM UTC

    Feb 19, 16:07 GMT Resolved - We have monitored this issue and confirm we are fully operational Feb 19, 15:19 GMT Monitoring - We have identified the issue and Content Hub is now displaying assets, we are continuing to monitor the situation. Feb 19, 15:01 GMT Investigating - We are currently investigating an issue with assets not displaying on Content Hub

Read the full incident report →

Minor January 22, 2026

Issue Editing Nested, Localized Content

Detected by Pingoru
Jan 22, 2026, 05:02 PM UTC
Resolved
Jan 22, 2026, 05:02 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Jan 22, 2026, 05:02 PM UTC

    Jan 22, 17:02 GMT Resolved - A patch has now been released. Jan 22, 15:27 GMT Update - We are continuing to work on a fix for this issue. Jan 22, 15:23 GMT Identified - The issue has been identified and a fix is being implemented. Jan 22, 15:23 GMT Investigating - Users may experience issue editing nested content within the content form.

Read the full incident report →

Minor December 5, 2025

Platform Access Issues

Detected by Pingoru
Dec 05, 2025, 10:17 AM UTC
Resolved
Dec 05, 2025, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 05, 2025, 10:17 AM UTC

    Some users may have experienced issues accessing ondemand.amplience.com and support.amplience.com. Email [email protected] remained operational during this time. To minimise any impact, we temporarily rerouted ondemand traffic away from the affected service. Traffic has now been restored to the normal route. Both issues were caused by a disruption affecting a third-party service. All issues are now resolved.

Read the full incident report →

Minor November 25, 2025

Issues with Dynamic Media Purging

Detected by Pingoru
Nov 25, 2025, 10:44 AM UTC
Resolved
Nov 25, 2025, 10:44 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Nov 25, 2025, 10:44 AM UTC

    Nov 25, 10:44 GMT Resolved - This incident has been resolved, and purging functionality is now operating as expected Nov 25, 10:09 GMT Monitoring - We are currently observing an issue with one of our upstream partners, Akamai, which is experiencing an outage. As a result this will impact purging functionality within the Dynamic Media app. Our team is actively monitoring the situation and will provide further updates as they become available.

Read the full incident report →

Minor November 18, 2025

Dynamic Imaging Performance Issues

Detected by Pingoru
Nov 18, 2025, 07:27 PM UTC
Resolved
Nov 18, 2025, 07:27 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Nov 18, 2025, 07:27 PM UTC

    Nov 18, 19:27 GMT Resolved - We are satisfied the Cloudflare outage is resolved after our extended monitoring period. We can confirm we were not impacted and did not see any degraded performance. Our platform traffic is stable and we will continue to monitor our healthy service to ensure we remain operational. Nov 18, 13:25 GMT Monitoring - We continue to monitor our own infrastructure and can confirm that our own delivery services are not impacted. Traffic remains diverted away from Cloudflare. Nov 18, 12:15 GMT Identified - We are currently observing an issue with one of our upstream partners, Cloudflare, which is experiencing an outage. As a preventative measure, our platform is actively rebalancing traffic. Our systems continue to operate as expected, and customers may experience some intermittent performance degradation during this period. We are closely monitoring the situation and will continue to track Cloudflare’s recovery.

Read the full incident report →

Minor October 22, 2025

Unable to remove components from Dynamic Content

Detected by Pingoru
Oct 22, 2025, 03:09 PM UTC
Resolved
Oct 22, 2025, 03:09 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Oct 22, 2025, 03:09 PM UTC

    Oct 22, 16:09 BST Resolved - We can confirm that the affected feature has been rolled back and functionality has returned to normal. Oct 22, 16:06 BST Identified - We’ve identified an issue with a recent release that’s impacting content creation. Our team is currently rolling back the affected feature, and we’ll confirm once the rollback is complete

Read the full incident report →

Minor October 20, 2025

Delayed messages when contacting Support

Detected by Pingoru
Oct 20, 2025, 09:44 AM UTC
Resolved
Oct 20, 2025, 09:44 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Oct 20, 2025, 09:44 AM UTC

    Oct 20, 10:44 BST Resolved - The incident has been resolved. Oct 20, 09:57 BST Investigating - Users may be experiencing slower than normal response times when contacting support. We are working with our provider to resolve this as soon as possible.

Read the full incident report →

Minor October 20, 2025

Content Delivery Performance Issues

Detected by Pingoru
Oct 20, 2025, 09:43 AM UTC
Resolved
Oct 20, 2025, 09:43 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Oct 20, 2025, 09:43 AM UTC

    Oct 20, 10:43 BST Resolved - This incident is now resolved. Oct 20, 10:32 BST Monitoring - Our upstream partners have restored service, and we are monitoring. Oct 20, 10:04 BST Identified - We are currently seeing degraded Content Delivery performance in one region. Traffic is being redirected away from the affected region, and we are working with our upstream partners to restore normal service.

Read the full incident report →

Minor September 19, 2025

Media Delivery (assets) disruption

Detected by Pingoru
Sep 19, 2025, 09:54 PM UTC
Resolved
Sep 19, 2025, 09:54 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Sep 19, 2025, 09:54 PM UTC

    Sep 19, 22:54 BST Resolved - The incident has been resolved Sep 19, 21:51 BST Monitoring - A fix has been implemented and we are monitoring the results. Sep 19, 21:42 BST Identified - We are experiencing an outage with our Media Delivery (assets) service, which impacts published assets. We have identified the fault and now investigating the fix

Read the full incident report →

Minor September 11, 2025

Content Hub Assets not showing

Detected by Pingoru
Sep 11, 2025, 11:28 AM UTC
Resolved
Sep 11, 2025, 11:28 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Sep 11, 2025, 11:28 AM UTC

    Sep 11, 12:28 BST Resolved - This incident was resolved at 12.19 BST Sep 11, 12:19 BST Monitoring - Assets now display in content hub and we are monitoring. Sep 11, 12:16 BST Investigating - We are currently investigating the issue

Read the full incident report →

Minor June 27, 2025

Scheduling delays

Detected by Pingoru
Jun 27, 2025, 07:55 AM UTC
Resolved
Jun 27, 2025, 07:55 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Jun 27, 2025, 07:55 AM UTC

    Jun 27, 08:55 BST Resolved - This incident has been resolved. Jun 27, 06:42 BST Identified - The issue has been identified and a fix is being implemented. Jun 27, 04:28 BST Investigating - We are currently investigating this issue.

Read the full incident report →