Amperity experienced a major incident on December 18, 2023 affecting AWS Platform and Stitch, lasting 11h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2023, 01:00 PM UTC
On our AWS platform, a number of workflows have become stuck waiting for custom domain transforms to be saved, just prior to the start of Stitch. Our Platform Engineering team is investigating the issue and working to determine a mitigation strategy to restart those workflows. We will continue to update this incident as we work to resolve the issue.
- monitoring Dec 18, 2023, 01:27 PM UTC
Our Platform Engineering team is restarting the impacted services and some of the affected domain transforms are beginning to succeed. We will continue to monitor the situation and update this incident as we work to resolve the issue.
- monitoring Dec 18, 2023, 01:38 PM UTC
All impacted workflows have been unstuck and workflows are proceeding nominally. Our Platform Engineering team will continue to monitor the system and we'll resolve this incident once we've identified the root cause.
- monitoring Dec 18, 2023, 01:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 19, 2023, 12:30 AM UTC
No further impacts have been identified in the course of our monitoring, and we will now be marking this incident resolved.