Amperity incident
Failing Orchestrations and Campaign Sends to Facebook
Amperity experienced a major incident on June 29, 2023 affecting AWS Platform and Azure Platform and 1 more component, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2023, 05:59 PM UTC
At approximately 8:02AM PDT, our platform detected a failure in orchestrations and campaign sends using our Facebook connector. Couriers and other connections to Facebook are working normally. Our Platform Engineering team is investigating the issue and has requested assistance from Meta. This incident affects tenants on both AWS and Azure. We will provide updates as we gather more information and will retry all failed orchestrations once connectivity is restored.
- monitoring Jun 29, 2023, 07:16 PM UTC
Facebook connections appear to recovering and we're successfully updating audiences. Our Platform Engineering team is monitoring all recovered workflows to ensure they complete successfully.
- resolved Jun 29, 2023, 08:39 PM UTC
All impacted workflows have completed successfully, and this incident has been resolved.