Amperity experienced a major incident on November 13, 2024 affecting Azure Platform and Customer 360, lasting 14h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2024, 02:26 AM UTC
We're experiencing an incident caused by an Azure storage outage that may impact some customers in the US East 2 region. We're working with Azure Support on the issue and expect to resolve it shortly. The following are impacted: Queries Customer360 Streaming Ingest Campaigns
- investigating Nov 13, 2024, 03:17 AM UTC
Azure has acknowledged this as a widespread issue impacting multiple customers and is working on resolving the issue.
- monitoring Nov 13, 2024, 05:11 AM UTC
A workaround has been implemented to restore functionality, while Azure Support continues to work on the permanent resolution.
- resolved Nov 13, 2024, 04:43 PM UTC
Azure Support has resolved the issue and Amperity is functioning normally.