Alumio experienced a major incident on October 9, 2025 affecting VPN Connectivity, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 04:56 AM UTC
Some VPN tunnels are currently down, while others remain operational. Integrations connected through affected tunnels may experience connection failures or degraded performance. Our network team is actively investigating.
- identified Oct 09, 2025, 05:02 AM UTC
We have identified that recent updates to certain operating system packages caused an interruption to configured routes, affecting some tunnels while others remain operational. Integrations connected through the impacted tunnels may continue to experience connection failures or degraded performance. Our infrastructure team is working to restore full service and implement measures to prevent similar issues in the future.
- monitoring Oct 09, 2025, 05:18 AM UTC
A fix has been implemented for the issue affecting some VPN tunnels, and connectivity is beginning to recover. We are closely monitoring system performance to ensure stability across all tunnels.
- resolved Oct 09, 2025, 08:35 AM UTC
The issue affecting some VPN tunnels has been fully resolved. All VPN connections are now operational and performing as expected. We will continue to monitor the service to ensure continued stability. Thank you for your patience during this incident.