AlphaVPS Outage History

We have begun preemptive hardware maintenance on the following nodes: SOFSTORAGE01 SOFSTORAGE06 SOFSTORAGE07 VPS instances hosted on the affected nodes may experience a temporary interruption. The expected downtime is approximately 15 to 30 minutes per VPS. Our team is monitoring the maintenance closely and will provide further updates as the work progresses.

We're beginning work on SOFSTORAGE07. VMs have been gracefully shutdown and will be booted back up shortly.

We have completed the work on SOFSTORAGE07 and virtual machines are booting back up. We're moving forward with SOFSTORAGE01, virtual machines are being shutdown and maintenance begins.

We have completed the work on SOFSTORAGE01 and virtual machines are booting back up. We're moving forward with SOFSTORAGE06, virtual machines are being shutdown and maintenance begins.

SOFSTORAGE06 maintenance is done and all VMs are booting up.

We have started urgent network maintenance in our New York location to deploy new upstream connectivity following the unexpected exit of our current provider from the facility. Further details are sent via email to all affected virtual machine clients. During this maintenance, some customers may experience intermittent connectivity interruptions or temporary downtime while network migration activities are performed. The maintenance window is expected to last up to 8 hours, although we believe the actual disruption will be significantly shorter. We sincerely apologize for the short notice and any inconvenience caused. This upgrade is an important step toward improving the long-term stability and quality of our New York services. Further updates will be posted here as progress continues.

A critical RAID array failure occurred on dalstorage01 earlier today. The RAID controller entered an unstable state and continued write operations, which resulted in corruption of multiple KVM disk images. The node was taken offline immediately to prevent further impact. The RAID controller has been replaced and recovery procedures are currently in progress. Due to the array size, recovery is time-intensive and data consistency cannot be guaranteed. At this time, available capacity in Dallas is limited. We are actively working on deploying additional hardware, however an exact ETA is not yet confirmed. Affected customers are being provided with replacement services in alternative locations. Rescue access can be enabled upon request for best-effort data recovery. Further updates will be provided as progress continues. If your VPS is affected by this, you have already been sent an email with further steps. If no email is sent to you - please open a ticket immediately.

We continue working on the sofstorage22 host node. Unfortunately, at the moment we're unable to restore the RAID array. We're continuing with data recovery and further updates will be posted within 24 hours.

We've been alerted by our system that our nueryzenkvm01 host node is currently down. As we're unable to open an IPMI connection, we have engaged Datacenter technicians on-site. Updates to follow.

We're currently experiencing a hardware failure and we'll be replacing some parts of the chassis with on-site spares. ETA of resolution: 2-3 hours.

We've detected an issue with our sofovz06 node. We're working on resolving it. Please stand by for updates.

We've been informed of an urgent DataCenter maintenance in our NYC facility, affecting some of our services there. ETA of service restoration is 1-2 hours.

We're currently working on bringing the node back online in a stable state. We estimate that it would take us 3-4 additional hours before we start booting the virtual machines up and assessing the damage. Please stand by for further updates.

We are starting with restoration of individual KVM machines. Further updates to follow.

We're continuing to work on restoring VMs, if your VM is affected - please wait until it's booted up.

We've identified an issue with our Nuremberg network. We're working on resolving it.