Network DDoS
Affected: Network Infrastructure in SofiaNetwork Infrastructure in NurembergNetwork Infrastructure in New York
AlphaVPS Outage History
AlphaVPS is up right nowAlphaVPS had 12 outages in the last 2 years totaling 3601h 35m of downtime — averaging 0.5 incidents per month.
There were 12 AlphaVPS outages since September 9, 2024 totaling 3601h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
Urgent Network Maintenance in Progress – New York (NYC) Location
Affected: Network Infrastructure in New York
Timeline · 3 updates
- identified May 27, 2026, 12:56 PM UTC
We have started urgent network maintenance in our New York location to deploy new upstream connectivity following the unexpected exit of our current provider from the facility. Further details are sent via email to all affected virtual machine clients. During this maintenance, some customers may experience intermittent connectivity interruptions or temporary downtime while network migration activities are performed. The maintenance window is expected to last up to 8 hours, although we believe the actual disruption will be significantly shorter. We sincerely apologize for the short notice and any inconvenience caused. This upgrade is an important step toward improving the long-term stability and quality of our New York services. Further updates will be posted here as progress continues.
- monitoring May 27, 2026, 03:28 PM UTC
We have finished with the network upgrade and as of 1 hour - all network is stable. We'll continue monitoring for a few more hours, until we close the case.
- resolved Jun 30, 2026, 12:51 AM UTC
This incident has been resolved.
dalstorage01 RAID Failure
Timeline · 2 updates
- identified Apr 07, 2026, 09:31 AM UTC
A critical RAID array failure occurred on dalstorage01 earlier today. The RAID controller entered an unstable state and continued write operations, which resulted in corruption of multiple KVM disk images. The node was taken offline immediately to prevent further impact. The RAID controller has been replaced and recovery procedures are currently in progress. Due to the array size, recovery is time-intensive and data consistency cannot be guaranteed. At this time, available capacity in Dallas is limited. We are actively working on deploying additional hardware, however an exact ETA is not yet confirmed. Affected customers are being provided with replacement services in alternative locations. Rescue access can be enabled upon request for best-effort data recovery. Further updates will be provided as progress continues. If your VPS is affected by this, you have already been sent an email with further steps. If no email is sent to you - please open a ticket immediately.
- resolved Jun 30, 2026, 12:52 AM UTC
This incident has been resolved.
sofstorage22
Affected: Storage KVM Services in Sofia
Timeline · 3 updates
- investigating Sep 22, 2025, 10:05 PM UTC
We've been alerted of an issue with our sofstorage22 node. We've dispatched DC engineers to check the status of the server and attempt recovery.
- identified Sep 24, 2025, 05:35 PM UTC
We continue working on the sofstorage22 host node. Unfortunately, at the moment we're unable to restore the RAID array. We're continuing with data recovery and further updates will be posted within 24 hours.
- resolved Jan 29, 2026, 08:02 PM UTC
This incident has been resolved.
nuestorage03 - Outage
Affected: KVM Services in Nuremberg
Timeline · 2 updates
- investigating Sep 04, 2025, 05:13 AM UTC
We've been alerted of a problem with our nuestorage03 KVM storage Node. Upon checking, we've discovered the node is completely unreachable by IPMI. We've dispatched on-site techs to check the condition of the node. Further updates to follow.
- resolved Sep 04, 2025, 05:26 AM UTC
This incident has been resolved.
nueryzenkvm01
Affected: KVM Services in Nuremberg
Timeline · 3 updates
- identified Sep 03, 2025, 05:09 AM UTC
We've been alerted by our system that our nueryzenkvm01 host node is currently down. As we're unable to open an IPMI connection, we have engaged Datacenter technicians on-site. Updates to follow.
- identified Sep 03, 2025, 05:27 AM UTC
We're currently experiencing a hardware failure and we'll be replacing some parts of the chassis with on-site spares. ETA of resolution: 2-3 hours.
- resolved Sep 03, 2025, 07:33 AM UTC
This incident has been resolved.
RAID Failure on Node nueovz04
Affected: OpenVZ Services in Nuremberg
Timeline · 2 updates
sofovz06 Node Outage
Affected: OpenVZ 7 Services in Sofia
Timeline · 2 updates
- identified Jun 25, 2025, 04:40 PM UTC
We've detected an issue with our sofovz06 node. We're working on resolving it. Please stand by for updates.
- resolved Jun 26, 2025, 07:44 AM UTC
We've resolved the issue as of 14 hours ago. We've monitored the situation throughout the time and believe that system is now stable.
NYC - Urgent Datacenter Maintenance
Affected: Network Infrastructure in New York
Timeline · 2 updates
- identified May 31, 2025, 03:59 AM UTC
We've been informed of an urgent DataCenter maintenance in our NYC facility, affecting some of our services there. ETA of service restoration is 1-2 hours.
- resolved May 31, 2025, 12:59 PM UTC
The incident is fully resolved.
nuestorage07 - Catastrophic RAID failure
Affected: KVM Services in Nuremberg
Timeline · 8 updates
- investigating Dec 20, 2024, 07:49 AM UTC
We've been alerted of a catastrophic RAID failure on our nuestorage07 node. Earlier this morning, the controller started flapping, which jumped the I/O load to over 90. This made every VM on the host hypervisor unresponsive. We've proceeded with replacing the RAID adapter and we're moving towards an attempted recovery. At this point, we're unsure if recovery would be possible.
- identified Dec 20, 2024, 09:31 AM UTC
We're currently working on bringing the node back online in a stable state. We estimate that it would take us 3-4 additional hours before we start booting the virtual machines up and assessing the damage. Please stand by for further updates.
- identified Dec 20, 2024, 01:54 PM UTC
We are starting with restoration of individual KVM machines. Further updates to follow.
- identified Dec 20, 2024, 09:04 PM UTC
We're continuing to work on restoring VMs, if your VM is affected - please wait until it's booted up.
- monitoring Dec 21, 2024, 02:01 PM UTC
We'll be booting up the remaining virtual servers in the next 1 hour and continue with monitoring the hypervisor.
- monitoring Dec 21, 2024, 03:44 PM UTC
Unfortunately, as we booted up the majority of the affected VMs, the node started becoming unstable again with flush operations starting to get queued. We're looking into alternative solutions at the moment. Further updates to come.
- monitoring Dec 21, 2024, 11:35 PM UTC
We've proceeded with replacing additional hardware. After we've performed manual fsck on each virtual machine's virtual drive - we've proceeded with booting up all affected VPS. As of now, all services are restored. We'll be monitoring the situation throughout the next days.
- resolved Jan 01, 2025, 12:08 PM UTC
We've monitored the situation for the past 11 days and as of now, everything is stable and we're closing the issue.
Nuremberg Network outage
Affected: Network Infrastructure in Nuremberg
Timeline · 3 updates
- identified Sep 27, 2024, 12:04 PM UTC
We've identified an issue with our Nuremberg network. We're working on resolving it.
- monitoring Sep 27, 2024, 12:10 PM UTC
A fix has been implemented. The issue was related to a reboot of a virtual chassis member, causing multiple BGP sessions to start flapping. We're monitoring the environment and we'll apply further fixes as necesary.
- resolved Sep 28, 2024, 03:38 PM UTC
We've been monitoring the situation and a fix has been implemented for this specific edge case. We're closing this as resolved.
laxryzenkvm07 outage
Timeline · 2 updates
- investigating Sep 09, 2024, 04:47 PM UTC
Our monitoring has alerted us that our laxryzenkvm07 node is currently offline. During our investigation, we've found out that we're unable to reach IPMI/BMC as well. We're dispatching on-site technicians to check the status of the server. Further updates to follow!
- resolved Sep 09, 2024, 05:15 PM UTC
Services are back online now.