AlphaVPS experienced a critical incident on March 21, 2020 affecting Network Infrastructure in Sofia and OpenVZ 7 Services in Sofia and 1 more component, lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 21, 2020, 11:13 AM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 21, 2020, 11:43 AM UTC
We've identified a serious issue with a core virtual chassis on our network. As we're cut off the datacenter, due to the Coronavirus outbreak and state of emergency, diagnosing and fixing will take longer than usual. We continue to work. Currently - no eta on resolving this.
- identified Mar 21, 2020, 02:23 PM UTC
As of 20 minutes - all of our connectivity is restored. We're currently monitoring the situation and we'll update this with an RFO, once we determine that everything is stable.
- resolved Mar 21, 2020, 03:38 PM UTC
As of now, our engineers have applied permanent patches and consider the issue resolved. We will continue monitoring throughout the night and update this incident accordingly.