AlphaVPS experienced a critical incident on December 22, 2020 affecting Network Infrastructure in London, lasting 7h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2020, 01:47 AM UTC
We've been alerted about a network issue, affecting all of our server nodes in London. We're investigating further.
- investigating Dec 22, 2020, 02:12 AM UTC
We're currently awaiting an update from on-site engineers.
- monitoring Dec 22, 2020, 02:54 AM UTC
Network connectivity is currently restored, however, further investigation is required and services are still considered at risk. Further updates pending
- monitoring Dec 22, 2020, 05:03 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 22, 2020, 09:15 AM UTC
The engineers have applied a fix, which should resolve the issues. The network has been stable ever since and we're closing this as resolved. We will continue to monitor throughout the day.