AlphaVPS experienced a notice incident on May 4, 2022 affecting KVM Services in Nuremberg, lasting 22h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 04, 2022, 04:15 PM UTC
We are currently investigating this issue.
- identified May 04, 2022, 04:41 PM UTC
We've identified a problem with our RAID controller and we're further investigating the issues.
- identified May 04, 2022, 07:17 PM UTC
We are continuing to work on this. We're taking an image backup of the volumes as a precaution and once the backup is done, we'll proceed with restoration of the array. We currently have no ETA of restoration of services.
- identified May 04, 2022, 08:25 PM UTC
We are continuing to work on this around the clock. We expect to start bringing VMs online on Thursday (5th May) morning, EU time.
- identified May 05, 2022, 07:12 AM UTC
Restoration of VMs is currently in progress. We're slowly iterating through the list of VMs and booting them one by one.
- resolved May 05, 2022, 02:52 PM UTC
The last remaining VMs were restored and all services are booted up. As expected - there is no data loss and we believe this issue is now resolved. Our team has worked around the clock for the speediest possible restoration of services.