AlphaVPS experienced a major incident on May 30, 2022 affecting Network Infrastructure in Sofia, lasting 8h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 30, 2022, 02:44 AM UTC
We've detected an issue with our switch in rack 3AX-307 in Sofia, which is affecting dedicated servers provisioned in this rack, along with the following nodes: sofkvm04 sofovz04 sofovz05 sofstorage02 We're actively working to restore connectivity.
- identified May 30, 2022, 06:51 AM UTC
Unfortunately, we've been delayed with debugging the switch. We're currently deploying a new switch and slowly bringing services back online. As of now - all virtual machines are up and running.
- resolved May 30, 2022, 11:01 AM UTC
As of now - all services are restored in full. Further maintenance will be scheduled in the near future for 3AX-307 rack to be migrated from the legacy equipment to our newest network stack.