AlphaVPS experienced a minor incident on May 18, 2024 affecting Network Infrastructure in London, lasting 7h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 18, 2024, 10:00 AM UTC
Our engineers have identified an upstream-related problem, causing packet loss from certain routes towards our London infrastructure. The issue was identified to be upstream-caused. We're awaiting our London connectivity partners to further update us with an estimation of time for service restoration.
- monitoring May 18, 2024, 10:10 AM UTC
The issue seems to be currently resolved but we're awaiting updates from our upstream. We will keep monitoring throughout the day.
- monitoring May 18, 2024, 01:40 PM UTC
Our London connectivity partners state that the issue has been identified and resolved. We will continue to monitor the network throughout the day.
- resolved May 18, 2024, 05:44 PM UTC
As per now - we consider this to be resolved.