Alpaca experienced a minor incident on July 30, 2026 affecting Orders API and broker.trading.accounts.account_id.orders.get, lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 12:55 PM UTC
We are aware that some users may not have received the expected notification for the 60-minute withdrawal window for the Jersey Mike's (JMKE) IPO. We are actively investigating and working to resolve this. Further updates will follow shortly.
- investigating Jul 30, 2026, 01:30 PM UTC
We're continuing to investigate the issue,Some related IPO updates may be delayed while we investigate. We'll share further updates as soon as possible
- identified Jul 30, 2026, 02:10 PM UTC
We have identified the issue and are working to resolve this. In the meantime, some related IPO updates may be delayed while our team works to implement the solution. Thank you for your patience and understanding and we will continue to update as things progress.
- identified Jul 30, 2026, 02:47 PM UTC
We have identified the issue and are continuing to work to resolve this. In the meantime, some related IPO updates may be delayed while our team works to implement the solution. Thank you for your patience and understanding and we will continue to update as things progress.
- identified Jul 30, 2026, 03:14 PM UTC
We are continuing to work to resolve this. In the meantime, some related IPO updates may be delayed while our team works to implement the solution. Thank you for your patience and understanding and we will continue to update as things progress.
- monitoring Jul 30, 2026, 04:43 PM UTC
Users should now be seeing JMKE allocations in their accounts, as well as IPO events. We will continue to monitor through the opening cross to ensure proper IPO functionality.
- resolved Jul 30, 2026, 05:10 PM UTC
This issue has been resolved. We will continue to monitor through opening cross to ensure proper IPO functionality. Thank you for your patience and understanding as our team worked to implement the fix.
- postmortem Jul 31, 2026, 04:05 PM UTC
On July 29, 2026, customers with Jersey Mike's \(JMKE\) IPO orders did not receive the expected withdrawal-window notification. On July 30, between approximately 9:22 AM and 1:10 PM ET, related IPO allocation updates were delayed because of an issue from an external provider. Our teams recovered the allocation data, processed the affected allocations, and restored positions, cash, and order statuses. The external provider corrected its configuration, and additional monitoring was added. The issue has been resolved. Thank you for your patience and understanding.