Alpaca incident

Account activation is delayed

Minor Resolved View vendor source →

Alpaca experienced a minor incident on February 4, 2026 affecting New Account Onboarding, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2026, 07:01 PM UTC
Resolved
Feb 04, 2026, 07:59 PM UTC
Duration
57m
Detected by Pingoru
Feb 04, 2026, 07:01 PM UTC

Affected components

New Account Onboarding

Update timeline

  1. investigating Feb 04, 2026, 07:01 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 04, 2026, 07:01 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 04, 2026, 07:06 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 04, 2026, 07:24 PM UTC

    There is an invalid message that is pushed to the queue causing the service crash.

  5. identified Feb 04, 2026, 07:30 PM UTC

    Invalid messages are removed from the queue. We are monitoring the queue and service

  6. monitoring Feb 04, 2026, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Feb 04, 2026, 07:59 PM UTC

    The issue is fixed and service is back to normal