Alpaca experienced a notice incident on March 31, 2026 affecting broker.accounts.get and JNLC, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2026, 01:25 PM UTC
We are currently investigating a service degradation that is impacting account information access and transaction processing. Client Impact: Users may experience intermittent timeouts or delays when attempting to access their account details. Current Status: Our engineering teams are actively engaged and working to address the underlying issues related to processing capacity and system delays. We are prioritising a resolution and will provide an update when more information is available.
- identified Mar 31, 2026, 01:34 PM UTC
We are seeing improvement in API response times, and journals are no longer getting stuck. We are continuing to monitor the situation and will post further updates as needed.
- monitoring Mar 31, 2026, 01:43 PM UTC
The service has been restored to normal operation. We are no longer seeing issues with any API endpoints or journals. We will continue monitoring to ensure stability.
- monitoring Mar 31, 2026, 01:56 PM UTC
All services are operating normally with no issues detected. We are continuing to monitor and will provide updates if anything changes.
- resolved Mar 31, 2026, 02:10 PM UTC
The issue has been fully resolved and we are marking this incident as closed. If you observe any further issues, please don't hesitate to reach out to us.