Alma Pay incident

General unavailability of our services

Minor Resolved View vendor source →
Started
Feb 24, 2026, 11:27 AM UTC
Resolved
Feb 24, 2026, 11:27 AM UTC
Duration
Detected by Pingoru
Feb 24, 2026, 11:27 AM UTC

Affected components

Point-of-sale clientAdyen payment terminal integrationBuy now pay laterCredit paymentsFragments in-page clientNepting payment terminal integrationDashboard

Update timeline

  1. investigating Feb 24, 2026, 09:05 AM UTC

    Status: Investigating Our services are currently unavailable, our teams are investigating.

  2. identified Feb 24, 2026, 09:50 AM UTC

    Status: Identified Our teams have identified an internal issue and have implemented a mitigation, which is restoring our services. Affected components Fragments in-page client (Full outage) Nepting payment terminal integration (Full outage) Dashboard (Full outage) Credit payments (Full outage) Point-of-sale client (Full outage) Buy now pay later (Full outage) Adyen payment terminal integration (Full outage)

  3. resolved Feb 24, 2026, 11:27 AM UTC

    Status: Resolved Our teams have now fixed our internal issue, and our services are back to normal since 11:59am Paris time. Affected components Nepting payment terminal integration (Operational) Dashboard (Operational) Credit payments (Operational) Point-of-sale client (Operational) Buy now pay later (Operational) Adyen payment terminal integration (Operational) Fragments in-page client (Operational)

Looking to track Alma Pay downtime and outages?

Pingoru polls Alma Pay's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Alma Pay reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Alma Pay alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Alma Pay for free

5 free monitors · No credit card required