Allstar experienced a major incident on November 19, 2023 affecting Clipping - CS:GO and Partner API and 1 more component, lasting 7d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 19, 2023, 11:13 PM UTC
We are aware of a current issue that is causing CS2 clips to render with the incorrect round or moment. We are looking into a fix and will attempt to reprocess any errors.
- monitoring Nov 20, 2023, 02:18 PM UTC
We are aware of an issue over the weekend that was causing any new CS2 clips created to result in 0k clips, and have pushed a fix for it. We are also working to fix all previous matches and clips that were affected during the weekend outage.
- monitoring Nov 21, 2023, 02:55 AM UTC
Matches that were missing in match history due to the outage that occurred over the weekend have now been restored. Clips that were already created during the outage are in the process of being reprocessed. If you have linked your Allstar account with Discord you may receive notifications for these clips when they are successfully reprocessed.
- resolved Nov 27, 2023, 05:41 PM UTC
Matches that were missing in match history due to the outage that occurred over the weekend have now been restored. Clips that were already created during the outage are in the process of being reprocessed. If you have linked your Allstar account with Discord you may receive notifications for these clips when they are successfully reprocessed.