Allium incident

Snowflake freshness is delayed

Minor Resolved View vendor source →
Started
Apr 16, 2026, 04:07 AM UTC
Resolved
Apr 20, 2026, 06:00 AM UTC
Duration
4d 1h
Detected by Pingoru
Apr 16, 2026, 04:07 AM UTC

Affected components

Explorer UISnowflake Snowflake Data Warehouse (Database)Explorer Queries

Update timeline

  1. investigating Apr 16, 2026, 04:07 AM UTC

    Our data provider is facing compute execution errors and data is failing to be refreshed. We've escalated the issue and waiting for updates.

  2. investigating Apr 16, 2026, 08:47 AM UTC

    Our data provider is still investigating and we will provide an update as soon as they have definitive findings.

  3. monitoring Apr 17, 2026, 06:28 AM UTC

    Our data provider has identified the issue and systems are stable now. We're currently verifying the data in Snowflake.

  4. monitoring Apr 20, 2026, 05:34 AM UTC

    The incident is resolved, and gaps of data in the affected window 16/04/2026 to 17/04/2026 (UTC) have been patched.

  5. resolved Apr 30, 2026, 07:27 AM UTC

    This incident has been resolved.

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