Allium experienced a major incident on May 19, 2026 affecting Explorer UI and Explorer Queries, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 08:26 PM UTC
Our team is investigating an issue with Explorer Queries where queries are not returning data. At this time, users running queries in Explorer may see empty result sets or failed queries. Underlying data is intact. Realtime APIs, Datastreams, and Datashares are unaffected.
- monitoring May 19, 2026, 08:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 09:13 PM UTC
Our Explorer query result fetching and storage pipeline experienced a temporary disruption that delayed or failed some queries between 19:37-20:19 UTC. The issue has been resolved, and we are implementing enhanced monitoring and automatic remediation to detect and resolve similar issues faster in the future.