AlertMedia experienced a notice incident on February 26, 2021 affecting Web Dashboard & Mobile App and Notifications and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Web Dashboard & Mobile AppNotificationsIncoming MessagesGlobal IntelligenceEmployee Safety Sessions & Panic ButtonEmail TriggersImport and User Provisioning
Update timeline
- monitoring Feb 26, 2021, 02:23 PM UTC
A third party provider we use for sending out SMS messages is recovering from an outage. As a result, some SMS messages may be delayed. Notifications do not need to be resent; they were queued and will be delivered. All other channels (voice, app, email, desktop) are functioning normally.
- monitoring Feb 26, 2021, 04:26 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 26, 2021, 04:38 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 26, 2021, 04:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 26, 2021, 04:40 PM UTC
This incident has been resolved.