AlertMedia incident

Intermittent slowness on dashboard.alertmedia.com

Minor Resolved View vendor source →

AlertMedia experienced a minor incident on April 7, 2022 affecting Web Dashboard & Mobile App and Notifications and 1 more component, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2022, 03:26 PM UTC
Resolved
Apr 07, 2022, 07:18 PM UTC
Duration
3h 52m
Detected by Pingoru
Apr 07, 2022, 03:26 PM UTC

Affected components

Web Dashboard & Mobile AppNotificationsIncoming MessagesGlobal IntelligenceEmployee Safety Sessions & Panic ButtonEmail TriggersImport and User Provisioning

Update timeline

  1. investigating Apr 07, 2022, 03:26 PM UTC

    We are currently investigating slow performance on the AlertMedia dashboard and will update as the investigation progresses.

  2. identified Apr 07, 2022, 03:49 PM UTC

    Our team has identified an issue and is working on implementing a fix.

  3. monitoring Apr 07, 2022, 03:58 PM UTC

    The team has implemented a fix and is monitoring system performance.

  4. monitoring Apr 07, 2022, 05:40 PM UTC

    The team is monitoring system performance as it continues to improve.

  5. resolved Apr 07, 2022, 07:18 PM UTC

    This incident has been resolved.