AlertMedia experienced a minor incident on April 7, 2022 affecting Web Dashboard & Mobile App and Notifications and 1 more component, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Web Dashboard & Mobile AppNotificationsIncoming MessagesGlobal IntelligenceEmployee Safety Sessions & Panic ButtonEmail TriggersImport and User Provisioning
Update timeline
- investigating Apr 07, 2022, 09:06 PM UTC
A subset of users may currently experience performance issues when attempting to load threats or start safety monitoring sessions. Our team is investigating.
- monitoring Apr 07, 2022, 10:02 PM UTC
The team has implemented changes to address the degraded performance some users were experiencing. We are now monitoring this issue as performance improves.
- monitoring Apr 07, 2022, 10:34 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 07, 2022, 11:11 PM UTC
We are experiencing intermittent issues with several areas of the application. Notifications are still successfully being sent.
- resolved Apr 07, 2022, 11:46 PM UTC
This incident has been resolved.