AlertMedia incident
Investigating Instability in the EU Environment
AlertMedia experienced a notice incident on November 15, 2022 affecting Notifications and Import and User Provisioning, lasting 5h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2022, 05:53 PM UTC
We are currently looking into an issue causing degraded performance in the EU environment. Other environments are unaffected. Customers may see issues when trying to update users via FTP integrations, and notification stats may be slow to update. Some notifications may experience slower than usual sends.
- identified Nov 15, 2022, 06:13 PM UTC
We have identified an issue within the EU environment causing notifications not to send and user updates via FTP to fail. We are working towards a resolution and will continue to update this page as the situation develops. Other environments remain unaffected.
- identified Nov 15, 2022, 09:29 PM UTC
Notifications are operational. User updates via FTP are still under investigation. We are working towards a resolution and will continue to update this page as the situation develops. Other environments remain unaffected.
- monitoring Nov 15, 2022, 09:39 PM UTC
A fix has been implemented and we are monitoring the results. All functions are back to operational
- resolved Nov 15, 2022, 11:49 PM UTC
This incident has been resolved.