AlertMedia incident

User import and notification performance degraded

Minor Resolved View vendor source →

AlertMedia experienced a minor incident on April 6, 2023 affecting Notifications and Import and User Provisioning, lasting 4h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2023, 03:46 PM UTC
Resolved
Apr 06, 2023, 08:38 PM UTC
Duration
4h 51m
Detected by Pingoru
Apr 06, 2023, 03:46 PM UTC

Affected components

NotificationsImport and User Provisioning

Update timeline

  1. investigating Apr 06, 2023, 03:46 PM UTC

    We are currently investigating an issue that is causing some user imports to be delayed or fail as well as causing some delays in notifications.

  2. investigating Apr 06, 2023, 05:56 PM UTC

    We are continuing to investigate the root cause of this issue. In the meantime we have taken measures to provide some temporary relief, though users may still experience degraded performance for imports and possible delayed notification sends.

  3. monitoring Apr 06, 2023, 08:03 PM UTC

    We have implemented a fix and are continuing to monitor to ensure optimal system performance.

  4. resolved Apr 06, 2023, 08:38 PM UTC

    This incident has been resolved.