AlertMedia incident

Imports and groups not updating for some customers

Minor Resolved View vendor source →

AlertMedia experienced a minor incident on December 20, 2023 affecting Import and User Provisioning, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2023, 03:41 PM UTC
Resolved
Dec 20, 2023, 07:04 PM UTC
Duration
3h 23m
Detected by Pingoru
Dec 20, 2023, 03:41 PM UTC

Affected components

Import and User Provisioning

Update timeline

  1. investigating Dec 20, 2023, 03:41 PM UTC

    We are actively investigating an issue with imports, groups, and admin rights changes not updating for some customers

  2. investigating Dec 20, 2023, 05:20 PM UTC

    We are continuing to investigate this issue affecting certain customers

  3. identified Dec 20, 2023, 05:47 PM UTC

    The issue has been identified, we are working to resolve the issue.

  4. monitoring Dec 20, 2023, 06:48 PM UTC

    A fix has been applied and we are monitoring the situation. New imports and group changes are processing. Outstanding imports and updates that were missed during this time frame will be processed in time. If your changes are urgent, contact your Customer Support Agent

  5. monitoring Dec 20, 2023, 06:52 PM UTC

    A fix has been applied and we are monitoring the situation. New imports and group changes are processing. Outstanding imports and updates that were missed during this time frame will be processed in time. If your changes are urgent, contact your Customer Support Agent

  6. resolved Dec 20, 2023, 07:04 PM UTC

    This incident has been resolved. New imports and group changes are processing. Outstanding imports and updates that were missed during this time frame will be processed in time. If your changes are urgent, contact your Customer Support Agent