AlertMedia incident

Investigating SMS Threat Warnings Failing to Send

Minor Resolved View vendor source →

AlertMedia experienced a minor incident on March 15, 2024 affecting Global Intelligence, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2024, 07:08 PM UTC
Resolved
Mar 15, 2024, 09:58 PM UTC
Duration
2h 50m
Detected by Pingoru
Mar 15, 2024, 07:08 PM UTC

Affected components

Global Intelligence

Update timeline

  1. investigating Mar 15, 2024, 07:08 PM UTC

    We are currently investigating an issue that may be causing some SMS threat warnings to fail to send. Other notification channels are functioning normally.

  2. identified Mar 15, 2024, 07:17 PM UTC

    We have identified the issue and are working towards deploying a fix.

  3. monitoring Mar 15, 2024, 09:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 15, 2024, 09:58 PM UTC

    This incident has been resolved.