AlertMedia experienced a major incident on April 2, 2024 affecting Web Dashboard & Mobile App and Notifications and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Web Dashboard & Mobile AppNotificationsIncoming MessagesGlobal IntelligenceEmployee Safety Sessions & Panic ButtonEmail TriggersImport and User Provisioning
Update timeline
- identified Apr 02, 2024, 03:27 AM UTC
We have identified an issue affecting logins and system functionality. The team has identified the issue and is working to resolve.
- monitoring Apr 02, 2024, 03:45 AM UTC
We have resolved the issue. Incoming messages that were delayed have resumed processing.
- resolved Apr 02, 2024, 04:16 AM UTC
This incident has been resolved.